Refund policy
Returns & Refunds
1. You may not return a product if it has already been used. As each pair is custom printed and precision fitted shoes to the shape of your feet, we do not offer refunds or exchanges.
2. Items must be new, unused and have their original wrapping and/or seal at the time of return.
3. To return items, all material shall be sent to our customer care:
EUROPE: Polimex srl, via Hermada 2, 21047 Saronno, Italy
CANADA: 10225 Yonge St, Unit R277, Richmond Hill, ON L4C 3B2
at recipient's expense to the address shown below. We will not accept materials received at the expense.
4. All returns must be approved in advance by sending an e-mail to refund@netxbrand.com and requesting a return label.
5. As soon as the items have been received, proven to be in as-new condition and without having been used, we shall proceed to refund the corresponding amount in accordance with the following points:
5.1. We will return the entire order, including any gifts, in the event that we have received the return of the entire order.
5.2. In the case of having received a partial return of the order and following the same criteria as above, we will return the amount corresponding to the part of the order that has been received as a return in our installations, provided that the final result of the remaining order.
5.3. In order to proceed with the return of your order, we will provide you with all instructions by e-mail in response to your e-mail sent to refund@netxbrand.com.
6. If the return has been accepted, the final amount will be paid or transferred to the account indicated to us within 14 days after receipt of the material, otherwise, an exchange will be made for another product requested by the customer, leaving the same request in writing and making the relevant compensations if the prices differ.
